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This is your Membership Agreement. All terms and conditions contained in this Membership Agreement explain Packnpost2u’s obligations to you, your obligations to Packnpost2u, your use of the Packnpost2u website, the use of your Packnpost2u membership account and Packnpost2u services provided to you. Please read these terms and conditions carefully.
By registering with Packnpost2u and using Packnpost2u services, you are entering into this legally binding membership agreement with Packnpost2u Sdn Bhd. You acknowledge and agree that you have read and will comply with all the terms and conditions stated in this agreement.
By checking the box “I have read and agree to the Terms and Conditions” and clicking “Register Now” to register for a Packnpost2u account, you acknowledge that you have read and agree to the Terms and Conditions in this Membership Agreement, which is equivalent to signing a valid hard-copy agreement between you and Packnpost2u Sdn Bhd. If you decline to check the box, you will not be able to register as a member and use any of Packnpost2u services.
You may not transfer your Packnpost2u membership account or your account login and password to any other person.
You must be at least 18 years of age to register using this website. By using or viewing this website, you warrant and represent that you are at least 18 years old, you have the right, authority and capacity to enter into this agreement and to abide by all terms and conditions stated in this Membership Agreement, and you are not prohibited by law in using the website.
We perform necessary security measures to protect our website and systems from viruses, worms and other malicious content, but we cannot and do not guarantee the complete absence of such. Please take appropriate safety measures when using Packnpost2u website.
The entire website content, layout, design, texts, photos, information, arrangement, know-how, methodologies, processes and underlying source code and software shall remain Packnpost2u property and are protected by copyright laws and intellectual property laws in Malaysia. You may not copy for amendment, modification and reproduction from any or all of the pages of Packnpost2u website.
“Packnpost2u” is a registered trademark. Your permission of using our website does not grant you a license to use the Packnpost2u trademark. You may not copy, reproduce, modify, use or distribute in any way (except as part of a copy of any web pages or screens for personal use only) without our written consent.
Your use of other websites and its content are at your own risk. Packnpost2u is not responsible for any content or accuracy of information obtained from any third party website which may be accessed from or linked to Packnpost2u website.
Your use of the Packnpost2u website and its content are at your own risk, they are provided on a “as is” basis. Packnpost2u is not liable for any inability to access or interruptions during the access to your account or when conducting transactions due to unavailable networks, unreliable internet service providers, malfunctioning equipment, incompatible software, or other causes beyond Packnpost2u control.
Email notices and information on the website will be the primary methods we communicate with members. We will send notices and any other relevant information to you through website and email address you provide us. You may also contact us by sending email to [email protected] for any enquiry.
The Shipping Calculator provides an estimate for shipping cost only. The estimated shipping cost may not include any duties, taxes, custom charges, applicable fees or surcharges. The actual shipping cost may vary from the estimate due to changes in shipper or courier company rates; changes in fuel surcharge imposed by the shipper or courier company; changes in currency exchange rates; differences between the given weights and the actual shipment weights; differences between the given dimensions and the actual shipment dimensions; and discrepancies between the given information and actual product classification or value.
For order you placed with an online merchant, either through links on Packnpost2u website or directly from the merchant’s website, you will pay the merchant directly for the product and its domestic shipping cost (if applicable), for delivery to your Packnpost2u China address.
You are responsible to ensure that the products you have ordered are correctly addressed to your Packnpost2u China address, including your name and exact suite number. The delivery address must be to the provided destination countries available at our website only, we do not ship to any other countries.
After obtaining the information of your consignment note number and courier company name from your merchant or seller, you are advised to login to your membership account and provide us your consignment note number and courier company name at Declare Parcel. This is necessary to minimise the risk of any unidentified parcel or recipient. At the same time, you must declare all items in your parcel with accurate product description including product name, type, quantity and value. By receiving your declared information, you consent to authorise Packnpost2u to open your parcel and inspect your parcel contents.
We will not accept parcels delivered on a Cash On Delivery (COD) basis. After receiving parcel delivered to your Packnpost2u China address, we will notify you by email when it is received and seek your instruction for shipping or storage of the parcel. Every items in the parcel must be declared before sending us shipping instruction through Place Order Request. You are the only person authorised to pay for and release the shipment, including releasing any parcels addressed to your friend or family member.
Packnpost2u will not be liable for parcel lost or damaged in transit from the merchant to the Packnpost2u warehouse. We reserve the right to refuse parcel delivered to the Packnpost2u warehouse if, upon inspection of the outside of the parcel, it is obvious that the product is damaged or incomplete. In such a case, we will not accept the parcel delivered by the sender and will notify you.
You may request for disposal of your parcel if you no longer wish to ship your item. Upon confirmation of disposal, you agree to authorise Packnpost2u to dispose of your parcel. This action is not reversible. A disposal fee will be charged to your account for parcel weighs 50kg or more. For multi-parcel consignment, where a consignment includes more than one parcel, the weight will be determined based on total weight of all parcels per consignment.
We will not proceed your Place Order Request if you do not accept the Terms and Conditions in this Membership Agreement; or if you do not supply complete information of all items description in your parcel; or if it includes any sensitive items with conditions not met; or if it includes any prohibited items; or if payment was not made by you.
Upon receiving your place order request, our warehouse team will review your order, check parcel contents, repack parcels into a single shipment and record its actual weight. We will notify you by email once the consolidation is complete. You may login to your account to review its chargeable weight, total shipping costs and proceed to payment.
Any shipment or consolidated order with weight more than 68kgs is overweight, with dimensions more than 120cm x 80cm x 80cm is oversized. Special enquiry is required in handling overweight or oversized order. Surcharge is applicable.
The final shipping costs will be determined after consolidated your parcels into a single shipment. You are responsible for payment of all shipping costs and applicable fees (if any), even if they differ from the original estimated cost. For shipment seized or confiscated by the relevant Customs authorities, surcharge on special handling will be incurred to sensitive item wrongly declared as normal item, and you will be liable to pay for additional shipping costs again.
International shipments are subject to duties and taxes as determined by Customs in the destination country. Gift purchased online sent to another will not be imposed by import tax if the value is below stated local thresholds. You will be responsible to pay all duties and taxes, custom charges, as well as GST applicable to your shipment.
After submission of your Place Order Request, you may cancel order. This service is free of charge only if the number of time of the order cancellation does not exceed the limit set out under your class of membership, where a Standard Membership entitles for 1 time free order cancellation per month. Fee applicable to account exceeds the limit.
Once consolidation completes, a notification email will be sent to your email address. You may proceed your payment at our payment gateway. Payment must be made within 14 calendar days from the date of the email. Failing which, the order request will be automatically cancelled. Subsequently, this might incur cancellation fee and storage fee.
A notification email will be sent to you once your shipment has been released. You may use your invoice number to track your shipment.
You agree to appoint Packnpost2u to act as your agent to manage delivery of your shipment based on the information you provide. Packnpost2u will not be responsible or liable for any penalties imposed if the information you provide to us is incorrect or inaccurate.
Packnpost2u will only accept shipments to a valid street address, we do not deliver to any P.O. Box addresses. We will make every reasonable effort to deliver the shipment to you according to the shipper or courier company’s regular schedules, but these are not guaranteed and do not form part of the agreement between us. Packnpost2u is not liable for any loss or damage caused by delivery company’s delay.
Delivery time given was an estimated delivery time and is not a guaranteed delivery time. The delivery time was calculated based on total amount of time required to process an order, which includes, packaging, transit time to delivery service provider, and transit time to the delivery address. We will make every effort to deliver within the given estimated delivery time. However, please expect delay during peak season, eg. festival seasons.
You acknowledge and agree that:
Packnpost2u is not liable for any loss or damage to your shipment arising out of circumstances beyond our control. These include but are not limited to natural disasters (for example, fire, earthquake, hurricane, tsunami, tornado, storm, flood, fog); plane crash or embargo; war, riot, civil commotion or industrial action; epidemics or pandemics; power cuts, communications or other utility disruptions; governmental action or inaction; any defect to the nature of a shipment; and damage or erasure to electronic or photographic images, data or recordings due to electrical or magnetic interference.
We do not handle any return nor exchange. After the shipment delivered to you, if you wish to return an item to the merchant from which you purchased it, you will need to make direct arrangements with the merchant as soon as possible for any return, refund, or exchange of items in accordance with the merchant’s terms and policies.
Any claim for loss or damage must be made in writing to Packnpost2u within 14 days from the date of the shipment was delivered to you, failing which, we will not be liable for any loss or damage in any way. Claim must be made through email, accompanied by scanned copies of the original air waybill and all supporting documents, photographs of damaged item, and relevant original invoices and receipts for that item. Packnpost2u will not entertain any claim you fail to provide all relevant evidence to your claim. Packnpost2u will not entertain any claim where complete accurate contents declaration was not being done properly.
You may terminate this agreement and your use of your Packnpost2u account at any time. As noted elsewhere in these terms and conditions, we may suspend or terminate your account if you fail to comply with these terms and conditions, and in the event of such suspension or termination we will incur no liability to you.
You agree to indemnify, defend and hold Packnpost2u and its shareholders, officers, directors, affiliated companies, employees and agents harmless from all claims, losses, damages, liabilities and costs (including reasonable legal fees) incurred which result from your use of the Packnpost2u website and Packnpost2u services, including but not limited to your negligent act or omission, any misrepresentations you make in connection with obtaining Packnpost2u services, any incorrect declaration of contents or value of shipment for export purposes, and/or your failure to comply with these terms and conditions.
We may modify these terms and conditions in the Membership Agreement at any time without any notice. Your continued use of your Packnpost2u membership account after the introduction of such modifications will represent your acceptance of the modified terms and conditions.
These terms and conditions constitute the entire agreement between us for the use of the Packnpost2u website, your use of your account, and the provision of Packnpost2u services. These terms and conditions supersede all other written or oral statements.
If any provision of this agreement is judged by a court or body having jurisdiction as illegal, invalid or unenforceable, such provision will be deemed deleted without affecting any other provisions.
This agreement is governed by the laws of Malaysia.
Last Update: 30 June 2019
We respect the privacy of every member registered with Packnpost2u Sdn Bhd (hereinafter “Packnpost2u”). Please read this Privacy Policy carefully as it explains how we protect the privacy of your personal data in compliance with the Personal Data Protection Act 2010 (also known as “PDPA”).
We have developed and implemented security policy to safeguard your personal data from unauthorised access, unauthorised modification or improper use or disclosure. All our employees and data users involved in the processing of your personal data are obliged to respect the confidentiality of your personal data.
We will store your personal data as long as you are a valid registered member with Packnpost2u and thereafter for a period as stipulated in the Membership Agreement.
You are responsible to provide us an accurate, complete and up-to-date personal data of yourself and other persons (your family or your friends, if any). You affirm that you have the authority and consent from such other persons to submit their personal data to us.
We reserve our right to amend this Privacy Policy at any time without prior notice. We will place the updated Privacy Policy on our website.
For any enquiry related to the Privacy Policy, please send an email to [email protected]
Packnpost2u will not accept to ship items prohibited by law and regulations of any federal, state and local governments of any countries. Categories of prohibited items are listed below.
Sensitive items are goods that are prohibited in the origin or destination countries except under a specific license or permit from relevant authorities. A special handling fee will be charged for sensitive items. Categories of sensitive items are listed as below.
Sensitive Items are goods that are prohibited in the origin or destination countries except under a specific license or permit from relevant authorities. For export and import customs clearance purposes, you must declare all items in a consolidated shipment. Do declare fragile items and accurate value of all items, even if it was provided at no charge (eg. sample or not for resale item).
Items listed below will only be accepted by Packnpost2u to ship provided always that all items in every parcel you chose to consolidate into a single shipment have been declared with detailed information when submitting your place order request. A special handling fee will be charged for sensitive items. Please contact us should you have any questions or concerns on sensitive items.
The list is served as a guideline and does not include all sensitive items of every country. It is ultimately your responsibility to know if your goods are okay to ship.
Cost-effective delivery service by local courier company.
Delivery service by reliable multinational courier company. For less urgent delivery.
Delivery service by reliable multinational courier company. Delivery within the shortest possible time.
Every new member registered with Packnpost2u will be granted a Standard Membership account.
Member’s benefits:
~ Coming soon ~
~ Coming soon ~
Class Of Membership | Standard |
Free storage period | 30 days |
Storage fee per parcel per day | RM1 or its equivalent in foreign currency |
Free order cancellation per month | 1 time |
Order cancellation fee | RM10.00 |
Disposal fee (for item weighs 50kg or more) |
RM50.00 |
This service is free of charge within free storage period based on the class of membership account you hold.
30 days free storage period
Storage fee of RM1.00 per parcel per day will be incurred to items exceed free storage period.
This service is free of charge.
To remove external packaging.
Packnpost2u does not remove external packaging if it is:
Repack service fee: RM1.00 per parcel.
To add extra protection.
In order to reduce risk for damage on the items, especially fragile items.
Applicable fee: RM30.00 per service
To combine one to maximum of ten parcels into a single shipment. This service is free of charge.
Shipping cost varies based on delivery destination, types of shipment (normal or sensitive items), types of delivery (economy, express or priority) and chargeable weight of the shipment. Chargeable weight is determined based on actual weight or dimensional weight, whichever is higher.
Should your shipment with weight more than 68kg or with dimensions more than 120cm x 80cm x 80cm, surcharge on overweight or oversized shipment will be incurred.
An estimated shipping cost could be calculated using shipping calculator. The final shipping costs could only be determined after receiving your place order request, which may include any additional costs or applicable fees such as storage fee, special repack service fee, surcharge on special handling and order cancellation fee, if any.
After submission of your Place Order Request, you may cancel order. This service is free of charge only if the number of time of the order cancellation does not exceed the limit set out under your class of memberhip.
Free 1 time order cancellation per month.
Cancellation fee of RM10.00 per cancellation will be incurred to account exceeds the limit.
Disposal of parcel is free of charge only if the parcel weighs below 50 kg.
Disposal fee of RM50.00 per parcel/per consignment will be incurred to parcel weighs 50kg or more. For multi-parcel consignment, where a consignment includes more than one parcel, the weight will be determined based on the total weight of all parcels per consignment.
Surcharge of RM20.00 per shipment will be incurred to sensitive item wrongly declared as normal item.
Compensation for the proven lost or damaged shipment up to the total amount of declared value wholly or partially (based on the proven damaged part), or up to a maximum liability limited to RM300.00 per shipment, whichever is the lower.
Claim must be made within 14 days from the date of the shipment was delivered to you. Packnpost2u will not entertain any claim you fail to provide all relevant evidence to your claim. Successful claim will be payable to your Packnpost2u membership account only, no cash will be refunded. For more details, please refer to Membership Agreement.
Services | Applicable Fees |
Storage |
RM1.00 per parcel per day to items exceed free storage period. (Standard Membership: 30 days) |
Check Parcel Content | Free of charge. |
Special repack service: Remove external packaging |
RM1.00 per parcel. |
Special repack service: Add extra protection |
RM30.00 per service. |
Consolidation | Free of charge. |
Shipping | Refer to Shipping Calculator to check shipping fee, that varies based on delivery destination, types of shipment, types of delivery and chargeable weight. |
Order Cancellation |
RM10.00 per cancellation to account exceeds the limit. (Standard Membership: Free 1 time per month.) |
Disposal | RM50.00 per parcel/per consignment to parcel weighs 50kg or more. |
Surcharge On Special Handling | RM20.00 per shipment to sensitive item wrongly declared as normal item. |
Others | |
Compensation Claim | Compensation is up to the total amount of declared value wholly or partially (based on the proven damaged part of the shipment), or up to a maximum liability limited to RM300.00 per shipment, whichever is the lower. |
Declare your parcel anytime after you made your purchases.
Step 1: Goto (1) Declare Parcel
Step 2: Click + New Purchased Item
Step 3: Fill in all required details
Step 4: Click + Add Item if more than 1 item
Step 5: Click Declare Now to save
Parcel received not declared will be updated to Warehouse Found Item at Declare Parcel page.
Please declare all items to proceed.
After declaration, please wait for email notification.
Once your parcel is delivered to our warehouse, we will notify you by email.
After receiving all parcels, place order to release shipment.
Step 1: Goto Place Order
Step 2: Click + Place Order
Step 3: Fill in all relevant details
Step 4: Click Submit Order.
Note: Any shipment with weight more than 68kg is overweight, with dimensions more than 120cm x 80cm x 80cm is oversized.
Special enquiry is required in handling overweight or oversized shipment. Surcharge is applicable.
We review your order and consolidate into single shipment.
We will notify you by email after actual weight recorded.
You have 14 days to make payment after consolidation completes.
Failing which, your order will be cancelled and reversed.
This might incur cancellation fee and/or storage fees.
For payment, follow these steps.
Step 1: Goto Release Shipment
Step 2: Select order you wish to make payment
Step 3: Click Confirm & Review
Step 4: Enter voucher code
Step 5: Click Checkout
Step 6: Fill in your billing details
Step 7: Click Proceed To Payment
We will notify you email once your shipment has been released.
You may goto Shipment History to track your shipment status.
Should you encounter any technical issue during the process,email us to [email protected]
Surcharge may vary based on shipment categories and shipment weight. It may also vary based on special service requested by member.
Actual Weight is the weight of the shipment measured after consolidation to calculate Shipping Fee. This is irrelevant if the Dimensional Weight is higher than Actual Weight.
Also known as Volumetric Weight. If the Dimensional Weight is higher, it will be determined as the Chargeable Weight, to be used to calculate the Shipping Fee.
This shipment may either be overweight, oversized, or contain sensitive items such as liquid, powder, batteries, magnet, local controlled items. Shipment with weight more than 68kg is overweight, with dimensions more than 120cm x 80cm x 80cm is oversized. Surcharge is applicable on these shipments for its special handling.
This weight is only an estimate and will not be used to determine the Chargeable Weight.