Frequently Asked Questions

This is your Membership Agreement. All terms and conditions contained in this Membership Agreement explain Packnpost2u’s obligations to you, your obligations to Packnpost2u, your use of the Packnpost2u website, the use of your Packnpost2u membership account and Packnpost2u services provided to you. Please read these terms and conditions carefully.

By registering with Packnpost2u and using Packnpost2u services, you are entering into this legally binding membership agreement with Packnpost2u Sdn Bhd. You acknowledge and agree that you have read and will comply with all the terms and conditions stated in this agreement.

1. DEFINITIONS

   1. “You” and “your” refer to you personally or sender.
   2. “We”, “our” and “Packnpost2u” refer to Packnpost2u Sdn Bhd, independent contractors and/or third party service provider;
   3. “Services” refer to all services undertaken by Packnpost2u in connection to receiving your parcels, storage, sorting, checking, repacking, consolidating and delivering to you.
   4. “Parcel” ” refers to documents or products you purchased from merchant, delivered to your Packnpost2u China address, to be consolidated and shipped to destination country.
   5. “Consignment note” refers to a transport document that shows details of a parcel that have been sent by a consignor or a merchant to the Packnpost2u China address. “Consignment note number” refers to a set of numbers on the consignment note, to be declared by member after signing in to account for purpose of identifying your parcel delivered to Packnpost2u China address.
   6. “Courier company name” refers to name of the company that delivers your parcel to Packnpost2u China address, to be declared by member after signing in to account for purpose of identifying your parcel delivered to Packnpost2u China address.
   7. “Shipment” refers to one or more parcels being consolidated, assembled and shipped together on the same air waybill to the same address from China to destination country.
   8. “Air Waybill” refers to a transport document that shows details of a shipment issued by the international shipper to transport your shipment by air from China to your destination country. “Air Waybill Number” refers to a set of numbers and letters assigned to a shipment on an Air Waybill, which may be used for purpose of tracking the shipment.

2. ACCEPTANCE OF TERMS AND CONDITIONS

   By checking the box “I have read and agree to the Terms and Conditions” and clicking “Register Now” to register for a Packnpost2u account, you acknowledge that you have read and agree to the Terms and Conditions in this Membership Agreement, which is equivalent to signing a valid hard-copy agreement between you and Packnpost2u Sdn Bhd. If you decline to check the box, you will not be able to register as a member and use any of Packnpost2u services.

3. REGISTRATION OF A MEMBERSHIP ACCOUNT

   1. To register and to use Packnpost2u services, we need you to provide us your personal details such as your name, email address, street address and telephone numbers. You certify that the information you provide us is accurate and that you will update it promptly for any changes at the time of using our services.
   2. We reserve the right to cancel any unconfirmed membership account, or a membership account that has been inactive for more than one year period, or if we find you have submitted inaccurate information, or if we determine that your account may be used for any unlawful or fraudulent purposes. You are advised not to register more than one membership account.

4. MEMBERSHIP ACCOUNT IS NONTRANSFERABLE

   You may not transfer your Packnpost2u membership account or your account login and password to any other person.

5. SECURITY

   1. You agree to keep your Packnpost2u password confidential, to safeguard it, your computer(s) and mobile device(s) from access by others, and to log out of the website when your session is complete. You are responsible for any use of the Packnpost2u website and your Packnpost2u membership account made under your login and password.
   2. If you are aware of any unauthorised use of your Packnpost2u membership account or any security breach such as disclosure or loss of password or theft of your Packnpost2u account information, you should notify Packnpost2u promptly. We will immediately block or deactivate your account. We may allow you to open a new account depending on the circumstances of the security breach.

6. ELIGIBILITY

   You must be at least 18 years of age to register using this website. By using or viewing this website, you warrant and represent that you are at least 18 years old, you have the right, authority and capacity to enter into this agreement and to abide by all terms and conditions stated in this Membership Agreement, and you are not prohibited by law in using the website.

7. PRIVACY POLICY & DATA PROTECTION

   1. In order to provide quality services to you, we have to collect certain personal information from you, including but not limited to your name, mailing address, email address and telephone numbers. All information you provide us during or after registration of your Packnpost2u membership account may be transferred to, stored in and processed in China, Malaysia, and other destination countries where such transfer, storage and process are necessary to provide you Packnpost2u services. By submitting your personal information and using Packnpost2u services, you consent to the transfer, disclosure, storage and process of all your information in the above mentioned countries.
   2. Our practices on personal data are subject to Packnpost2u Privacy Policy. Please read thoroughly our Privacy Policy. If you object to our Privacy Policy, we will not be able to provide you any Packnpost2u services.

8. YOUR USE OF THE WEBSITE

   1. You may not use Packnpost2u website or Packnpost2u services for any unlawful purpose. We reserve the right to terminate or restrict your access to your Packnpost2u membership account and your use of Packnpost2u services if, in our opinion, your use may violate any laws, infringe upon another person’s rights, or breach the terms of this Membership Agreement.
   2. You may use the Packnpost2u website and services for your personal use, your family members and your friends.

9. MALICIOUS CONTENT

   We perform necessary security measures to protect our website and systems from viruses, worms and other malicious content, but we cannot and do not guarantee the complete absence of such. Please take appropriate safety measures when using Packnpost2u website.

10. COPYRIGHT

    The entire website content, layout, design, texts, photos, information, arrangement, know-how, methodologies, processes and underlying source code and software shall remain Packnpost2u property and are protected by copyright laws and intellectual property laws in Malaysia. You may not copy for amendment, modification and reproduction from any or all of the pages of Packnpost2u website.

11. TRADEMARK

    “Packnpost2u” is a registered trademark. Your permission of using our website does not grant you a license to use the Packnpost2u trademark. You may not copy, reproduce, modify, use or distribute in any way (except as part of a copy of any web pages or screens for personal use only) without our written consent.

12. OTHER WEBSITES

    Your use of other websites and its content are at your own risk. Packnpost2u is not responsible for any content or accuracy of information obtained from any third party website which may be accessed from or linked to Packnpost2u website.

13. DISCLAIMER OF WARRANTY

    Your use of the Packnpost2u website and its content are at your own risk, they are provided on a “as is” basis. Packnpost2u is not liable for any inability to access or interruptions during the access to your account or when conducting transactions due to unavailable networks, unreliable internet service providers, malfunctioning equipment, incompatible software, or other causes beyond Packnpost2u control.

14. NOTICES

    Email notices and information on the website will be the primary methods we communicate with members. We will send notices and any other relevant information to you through website and email address you provide us. You may also contact us by sending email to [email protected] for any enquiry.

15. SHIPPING CALCULATOR

    The Shipping Calculator provides an estimate for shipping cost only. The estimated shipping cost may not include any duties, taxes, custom charges, applicable fees or surcharges. The actual shipping cost may vary from the estimate due to changes in shipper or courier company rates; changes in fuel surcharge imposed by the shipper or courier company; changes in currency exchange rates; differences between the given weights and the actual shipment weights; differences between the given dimensions and the actual shipment dimensions; and discrepancies between the given information and actual product classification or value.

16. ORDER PRODUCTS FROM MERCHANTS

    For order you placed with an online merchant, either through links on Packnpost2u website or directly from the merchant’s website, you will pay the merchant directly for the product and its domestic shipping cost (if applicable), for delivery to your Packnpost2u China address.

17. PURCHASE TRANSACTION SOLELY BETWEEN YOU AND MERCHANT

    1. Packnpost2u provides links that you may assess from Packnpost2u website to direct you to merchants’ websites for shopping online, we provide services to enable you to manage parcel(s) of product(s) you purchased to be delivered to you to your destination country, however, Packnpost2u does not sell any product to you. You are solely responsible for selecting and ordering the products from the merchant, and your purchase of a product is a transaction solely between you and the merchant.
    2. Packnpost2u makes no representations, warranties or guarantees regarding the quality or suitability of the products you order through the merchant or seller. We are not responsible for any failure of a merchant or seller to deliver your product to Packnpost2u China address, or to fulfill your order, or for any defects in any product you purchase, or any damage that any product may cause, or for any other failure of the product to meet your expectations. We do not handle communications with merchants or sellers regarding product exchange or return. That is your responsibility. If after delivery to you, you determine that any product is defective or does not meet with your expectations, you agree that you will hold Packnpost2u harmless from any liability and will seek any remedies solely from the seller or merchant.

18. CORRECT ADDRESSING

    You are responsible to ensure that the products you have ordered are correctly addressed to your Packnpost2u China address, including your name and exact suite number. The delivery address must be to the provided destination countries available at our website only, we do not ship to any other countries.

19. LOGIN ACCOUNT AND DECLARE ITEMS

    After obtaining the information of your consignment note number and courier company name from your merchant or seller, you are advised to login to your membership account and provide us your consignment note number and courier company name at Declare Parcel. This is necessary to minimise the risk of any unidentified parcel or recipient. At the same time, you must declare all items in your parcel with accurate product description including product name, type, quantity and value. By receiving your declared information, you consent to authorise Packnpost2u to open your parcel and inspect your parcel contents.

20. ACCURATE CONTENTS DECLARATION

    1. For compliance with the export and import laws, it is compulsory to provide an accurate description of the parcel contents and value of your parcel. We will request a copy of the merchant’s invoice of your purchased product(s) for verification if necessary. However, you are solely responsible for the accuracy of all information you provide to Packnpost2u regarding the contents of your parcel and its value.
    2. You agree to indemnify and hold Packnpost2u harmless from any liability, under declaration of the contents and value of your parcel or misrepresentation you might make. You acknowledge and agree that your shipment may be inspected at any time by export and import authorities.
    3. Shipment with misleading product descriptions or under-declared value on the parcel contents may be seized or confiscated by the relevant Customs authorities, who may dispute and correct the declaration, in such case, you might have to pay for penalty, surcharge on special handling and additional shipping costs.

21. PARCELS RECEIVING PROCEDURE

    We will not accept parcels delivered on a Cash On Delivery (COD) basis. After receiving parcel delivered to your Packnpost2u China address, we will notify you by email when it is received and seek your instruction for shipping or storage of the parcel. Every items in the parcel must be declared before sending us shipping instruction through Place Order Request. You are the only person authorised to pay for and release the shipment, including releasing any parcels addressed to your friend or family member.

22. LOSS OR DAMAGE OF PARCEL IN TRANSIT TO OUR WAREHOUSE

    Packnpost2u will not be liable for parcel lost or damaged in transit from the merchant to the Packnpost2u warehouse. We reserve the right to refuse parcel delivered to the Packnpost2u warehouse if, upon inspection of the outside of the parcel, it is obvious that the product is damaged or incomplete. In such a case, we will not accept the parcel delivered by the sender and will notify you.

23. INSPECTION OF PARCELS

    1. Packnpost2u has the right to open and inspect any parcel or part thereof, during storage or when preparing to consolidate your shipment, for security purposes, to verify compliance with export and import laws, and to confirm the product description and other information you supply, without prior notice and without liability to you. However, we have no duty or responsibility to inspect parcels for non-obvious damage or breakage, and we do not accept responsibility for the accuracy of product descriptions and other information provided by you.
    2. If we discover that the description of the contents of the parcel or other information you supply is not accurate, then, depending on the specific situation, we may request you to provide additional documentation about the contents and their value, or we may correct the information, or we may refuse to ship it.

24. UNIDENTIFIED PARCEL OR RECIPIENTS

    1. Occasionally we receive parcels where the appropriate recipient cannot be identified, e.g. the customer name and/or the suite number of the address may be missing or misstated. If you have ordered a product and there is an unusual delay in receiving notification email from Packnpost2u that your parcel has been delivered to Packnpost2u address, you should contact us and describe the product you are expecting, so that we can inspect unidentified parcels and see if yours has been received. Additional handling fees in identifying the recipient may apply if your parcel was incorrectly stated or inadequately addressed.
    2. Any parcels received at our warehouse for which the recipient cannot be determined will be held for 30 days for reasonable action and investigation. If they remain unclaimed after 30 days, Packnpost2u has the right to dispose them in any manner permitted under applicable law.

25. NO ILLEGAL OR PROHIBITED ITEMS

    1. You agree to comply with all applicable laws and regulations in effect in the origin country and the destination country. You warrant that you will not use or attempt to use Packnpost2u to receive or deliver any illegal items, dangerous materials, prohibited goods, or controlled substances.
    2. Packnpost2u will not accept to deliver the parcel if we found any items in the list of Prohibited Items; any goods classified as hazardous material, dangerous goods, or articles prohibited or restricted by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), export control laws and regulations, import or customs regulations, or any of the laws or regulations of any applicable government department or other relevant organization; or if we decide that we cannot safely or legally transport the item.

26. PARCEL CONTAINS PROHIBITED ITEMS

    1. Packnpost2u will hold all product items that are restricted or prohibited for export or import to the destination country. Additionally, any product items deemed unsafe for international transportation will be prohibited for shipment and placed on hold. Please refer to our Prohibited items for items will not be accepted by Packnpost2u to ship.
    2. We will notify you by email if any of your parcel being placed on hold. You have 14 days to advise on disposal of your hold parcel. If no response from you after 14 days, Packnpost2u has the right to destroy the parcel or product. A disposal fee may be charged to your account for parcel weighs 50kg or more. For multi-parcel consignment, where a consignment includes more than one parcel, the weight will be determined based on total weight of all parcels per consignment.
    3. For illegal items, Packnpost2u will submit such items and relevant information to the government authorities responsible for export compliance for further investigation.

27. PARCEL STORAGE & FEES

    1. You shall entitled to a 30 days free storage period under Standard Membership. We will store your parcels free of charge during the free storage period. A reminder will be sent to you 14 days before your free storage period expires. Upon expiring of your free storage period, a storage fee will be applied to your account, which will be payable by you at the time after submitting your place order request.
    2. We will store your parcels for a maximum period of 180 days. A reminder will be sent to your email before the maximum period expires. If we do not received your place order request by the end of the maximum period, your parcels will be deemed abandoned, and we may dispose it in any manner permitted by law. Should you determine that you no longer wish to ship items stored at our warehouse, for whatever reason, you may request for disposal.

28. DISPOSAL OF PARCEL

    You may request for disposal of your parcel if you no longer wish to ship your item. Upon confirmation of disposal, you agree to authorise Packnpost2u to dispose of your parcel. This action is not reversible. A disposal fee will be charged to your account for parcel weighs 50kg or more. For multi-parcel consignment, where a consignment includes more than one parcel, the weight will be determined based on total weight of all parcels per consignment.

29. PLACE ORDER REQUEST

    We will not proceed your Place Order Request if you do not accept the Terms and Conditions in this Membership Agreement; or if you do not supply complete information of all items description in your parcel; or if it includes any sensitive items with conditions not met; or if it includes any prohibited items; or if payment was not made by you.

30. PARCELS CONSOLIDATION

    Upon receiving your place order request, our warehouse team will review your order, check parcel contents, repack parcels into a single shipment and record its actual weight. We will notify you by email once the consolidation is complete. You may login to your account to review its chargeable weight, total shipping costs and proceed to payment.

31. OVERWEIGHT OR OVERSIZED ORDER

    Any shipment or consolidated order with weight more than 68kgs is overweight, with dimensions more than 120cm x 80cm x 80cm is oversized. Special enquiry is required in handling overweight or oversized order. Surcharge is applicable.

32. SHIPPING COSTS

    The final shipping costs will be determined after consolidated your parcels into a single shipment. You are responsible for payment of all shipping costs and applicable fees (if any), even if they differ from the original estimated cost. For shipment seized or confiscated by the relevant Customs authorities, surcharge on special handling will be incurred to sensitive item wrongly declared as normal item, and you will be liable to pay for additional shipping costs again.

33. SURCHARGES

    1. Surcharge is applicable for overweight or oversized order or shipment.
    2. Surcharge is applicable to sensitive item wrongly declared as normal item.
    3. Surcharge may be applicable to special request shipment.
    4. Surcharge is applicable to shipment with misleading product descriptions or under-declared value on the parcel contents being seized or confiscated by the relevant Customs authorities.
    5. For priority service, surcharge is applicable to normal product come with batteries and magnets. However, priority service is not available for pure batteries under sensitive items.
    6. Surcharge is applicable for addresses fall under remote area. The list of remote area is determined by the delivery service provider
    7. Surcharge is applicable to handling of shipment that failed to be delivered due to incorrect or incomplete delivery address given; unavailability of the recipient which had moved out from the address; unavailability of the recipient which had left the company and the company refused to receive the shipment; request by the recipient to change the delivery service provider or delivery address

34. DUTIES & TAXES

    International shipments are subject to duties and taxes as determined by Customs in the destination country. Gift purchased online sent to another will not be imposed by import tax if the value is below stated local thresholds. You will be responsible to pay all duties and taxes, custom charges, as well as GST applicable to your shipment.

35. ORDER CANCELLATION

    After submission of your Place Order Request, you may cancel order. This service is free of charge only if the number of time of the order cancellation does not exceed the limit set out under your class of membership, where a Standard Membership entitles for 1 time free order cancellation per month. Fee applicable to account exceeds the limit.

36. PAYMENT

    Once consolidation completes, a notification email will be sent to your email address. You may proceed your payment at our payment gateway. Payment must be made within 14 calendar days from the date of the email. Failing which, the order request will be automatically cancelled. Subsequently, this might incur cancellation fee and storage fee.

37. SHIPMENT RELEASED

    A notification email will be sent to you once your shipment has been released. You may use your invoice number to track your shipment.

38. APPOINTMENT OF PACKNPOST2U AS AGENT

    You agree to appoint Packnpost2u to act as your agent to manage delivery of your shipment based on the information you provide. Packnpost2u will not be responsible or liable for any penalties imposed if the information you provide to us is incorrect or inaccurate.

39. INTERNATIONAL SHIPMENT AND DELIVERY

    Packnpost2u will only accept shipments to a valid street address, we do not deliver to any P.O. Box addresses. We will make every reasonable effort to deliver the shipment to you according to the shipper or courier company’s regular schedules, but these are not guaranteed and do not form part of the agreement between us. Packnpost2u is not liable for any loss or damage caused by delivery company’s delay.

40. DELIVERY TIME

    Delivery time given was an estimated delivery time and is not a guaranteed delivery time. The delivery time was calculated based on total amount of time required to process an order, which includes, packaging, transit time to delivery service provider, and transit time to the delivery address. We will make every effort to deliver within the given estimated delivery time. However, please expect delay during peak season, eg. festival seasons.

41. COMPLIANCE TO EXPORT AND IMPORT LAWS

    You acknowledge and agree that:

    1. You will comply with all applicable export and import laws and regulations;
    2. Packnpost2u will at all times comply with all applicable export and import laws when it comes to international freight and forwarding, and we will refuse to ship any item which we know or have reason to suspect is in violation of such laws;
    3. We will refuse to ship any item that requires an export or import license;
    4. You will not use or attempt to use Packnpost2u to receive or send any items that are specially designed, modified, adapted or configured for a military application; or any dual use items that are subject to export license requirements; or any products that are intended to be used in chemical biological weapons, missile technology or nuclear proliferation.

42. CIRCUMSTANCES BEYOND OUR CONTROL

    Packnpost2u is not liable for any loss or damage to your shipment arising out of circumstances beyond our control. These include but are not limited to natural disasters (for example, fire, earthquake, hurricane, tsunami, tornado, storm, flood, fog); plane crash or embargo; war, riot, civil commotion or industrial action; epidemics or pandemics; power cuts, communications or other utility disruptions; governmental action or inaction; any defect to the nature of a shipment; and damage or erasure to electronic or photographic images, data or recordings due to electrical or magnetic interference.

43. PRODUCT RETURNS OR EXCHANGES.

    We do not handle any return nor exchange. After the shipment delivered to you, if you wish to return an item to the merchant from which you purchased it, you will need to make direct arrangements with the merchant as soon as possible for any return, refund, or exchange of items in accordance with the merchant’s terms and policies.

44. LIMITATION OF LIABILITY

    1. Packnpost2u will not be liable to you for any loss or damage of any kind, including but not limited to loss of business, loss of profit, loss of opportunity, loss of goodwill or loss of data, arising from your use of or inability to use your Packnpost2u membership account or Packnpost2u website, even if you have advised us on the possibilities of such damages.
    2. For documents and fragile items, you are solely responsible for the loss or damage to the shipment. You must declare if your parcel includes any document or fragile item. We will not remove its external packaging. You are responsible to make sure the packaging is sufficient to protect your items with the Sender or Merchant, especially for fragile items. However, you may request for our service to add extra protection to your shipment to reduce your risk at an additional cost.
    3. For other loss or damage to the shipment with respect to any errors in Packnpost2u services provided to you under this agreement, after investigation, compensation for the proven lost or damaged shipment may be claimed up to the total amount of declared value, wholly or partially (based on the proven damaged part), or up to a maximum liability limited to RM300 per shipment or its equivalent in foreign currency, whichever is the lower. You are advised to insure your shipment if your shipment value is above RM300.00.

45. CLAIM

    Any claim for loss or damage must be made in writing to Packnpost2u within 14 days from the date of the shipment was delivered to you, failing which, we will not be liable for any loss or damage in any way. Claim must be made through email, accompanied by scanned copies of the original air waybill and all supporting documents, photographs of damaged item, and relevant original invoices and receipts for that item. Packnpost2u will not entertain any claim you fail to provide all relevant evidence to your claim. Packnpost2u will not entertain any claim where complete accurate contents declaration was not being done properly.

46. COMPLAINT

    Customer satisfaction is our number one priority. You may file your complaint to us at [email protected], if any. We will review and take necessary action to improve our service.

47. TERMINATION

    You may terminate this agreement and your use of your Packnpost2u account at any time. As noted elsewhere in these terms and conditions, we may suspend or terminate your account if you fail to comply with these terms and conditions, and in the event of such suspension or termination we will incur no liability to you.

48. INDEMNITY

    You agree to indemnify, defend and hold Packnpost2u and its shareholders, officers, directors, affiliated companies, employees and agents harmless from all claims, losses, damages, liabilities and costs (including reasonable legal fees) incurred which result from your use of the Packnpost2u website and Packnpost2u services, including but not limited to your negligent act or omission, any misrepresentations you make in connection with obtaining Packnpost2u services, any incorrect declaration of contents or value of shipment for export purposes, and/or your failure to comply with these terms and conditions.

49. MODIFICATION OF PACKNPOST2U TERMS AND CONDITIONS

    We may modify these terms and conditions in the Membership Agreement at any time without any notice. Your continued use of your Packnpost2u membership account after the introduction of such modifications will represent your acceptance of the modified terms and conditions.

50. ENTIRE AGREEMENT

    These terms and conditions constitute the entire agreement between us for the use of the Packnpost2u website, your use of your account, and the provision of Packnpost2u services. These terms and conditions supersede all other written or oral statements.

51. PARTIAL INVALIDITY

    If any provision of this agreement is judged by a court or body having jurisdiction as illegal, invalid or unenforceable, such provision will be deemed deleted without affecting any other provisions.

52. GOVERNING LAW

    This agreement is governed by the laws of Malaysia.

Last Update: 30 June 2019

We respect the privacy of every member registered with Packnpost2u Sdn Bhd (hereinafter “Packnpost2u”). Please read this Privacy Policy carefully as it explains how we protect the privacy of your personal data in compliance with the Personal Data Protection Act 2010 (also known as “PDPA”).

1. PERSONAL DATA

   1. Personal data refers to any information that you have provided to or made available to Packnpost2u. Personal data we collect from you may include but not limited to the following:
      1. personal details such as name, address, email address, telephone number during and after your registration of membership account with Packnpost2u;
      2. information in connection to the Packnpost2u services we have provided you;
      3. website usage information such as IP address, web browser software and other information when you visit our website;
      4. your image captured by way of CCTV cameras installed in our premises as part of our security measures;
      5. any other information may be obtained through any agreement, enquiry, request, transactions, communications and dealings made by you.
   2. Please note that personal data requested by us are compulsory for you to provide and you consent to our use, process and disclosure. Failing which, we may not be able to provide you any Packnpost2u services.

2. PURPOSE OF PERSONAL DATA COLLECTION

   1. We collect and process your personal data for the purpose:
      1. to communicate with you;
      2. to respond to your registration, application, enquiry or request;
      3. to enter into an agreement with you;
      4. to provide you our Packnpost2u services;
      5. to process transactions you enter with us;
      6. to provide you with information, updates and marketing materials related to Packnpost2u services;
      7. to help us monitor and improve Packnpost2u services;
      8. to conduct market surveys;
      9. to promote business activities;
      10. to perform internal and administrative activities;
      11. to enhance security measures in our premises.

3. DISCLOSURE

   1. We may disclose your personal data for the above mentioned purposes to the following third parties:
      1. relevant persons or employees of Packnpost2u;
      2. our contractors, agents, third party service providers, consultants, accountants and auditors;
      3. insurance companies in relation to any insurance claims and its investigation;
      4. debt collection agencies and credit reporting agencies such as CTOS Data Systems Sdn Bhd in relation to any debt owing by you to us;
      5. regulatory and government authorities in order to comply with all applicable laws;
      6. any court of law or relevant party in relation to any investigation, claim or proceeding;
      7. any actual potential merger or acquirer of Packnpost2u.

4. SECURITY OF PERSONAL DATA

   We have developed and implemented security policy to safeguard your personal data from unauthorised access, unauthorised modification or improper use or disclosure. All our employees and data users involved in the processing of your personal data are obliged to respect the confidentiality of your personal data.

5. RETENTION OF PERSONAL DATA

   We will store your personal data as long as you are a valid registered member with Packnpost2u and thereafter for a period as stipulated in the Membership Agreement.

6. UPDATE OF PERSONAL DATA

   You are responsible to provide us an accurate, complete and up-to-date personal data of yourself and other persons (your family or your friends, if any). You affirm that you have the authority and consent from such other persons to submit their personal data to us.

7. ACCESS TO PERSONAL DATA

   1. You have the right to access to your personal data for correction or update. You may ask us to correct personal data you think is inaccurate if you fail to access to your personal data due to technical issue.
   2. You may request a copy of the information that we hold about you. If you would like to have this information, please contact us. We may charge you for a fee for processing your request in getting a copy of your personal data.

8. REMOVAL OF PERSONAL DATA

   1. You may request to remove all your personal data from our database by writing to us to the contact details set out below. Please note that, should you do so, we may no longer be able to provide you with any Packnpost2u services or information pertaining to the services.
   2. In the absence of such written notification from you, we shall deem that you have consented to your personal data being collected, used and disclosed in the manner set out in this Privacy Policy.

9. CHANGES TO OUR PRIVACY POLICY

   We reserve our right to amend this Privacy Policy at any time without prior notice. We will place the updated Privacy Policy on our website.

10. CONTACT US

    For any enquiry related to the Privacy Policy, please send an email to [email protected]

Packnpost2u will not accept to ship items prohibited by law and regulations of any federal, state and local governments of any countries. Categories of prohibited items are listed below.

• Alcohol
• Animals
• Currency notes, bank notes or coins
• Drugs
• Flammable items
• Firearms and weapons
• Plants
• Tobacco
• CDs and DVDs

Sensitive items are goods that are prohibited in the origin or destination countries except under a specific license or permit from relevant authorities. A special handling fee will be charged for sensitive items. Categories of sensitive items are listed as below.

• Batteries and power banks
• Brand imitation products
• Cosmetic and skincare products
• Electrical and electronic products
• Food
• International brand products
• Liquid
• Pharmaceutical products
• Phones
• Powder

• The list above served as a guide and do not include all prohibited and sensitive items of every country. It is ultimately your responsibility to check in advance if your goods are permitted to be shipped or not before delivering them to our warehouse. Please contact us should you have any questions on prohibited and sensitived items.
• For export and import customs clearance purposes, you must declare all items in a consolidated shipment with detailed information. You must also declare accurate value of an item even if it was provided at no charge (eg. sample or not for resale item).
• Inaccurate or false declaration may result in seizure and penalty by Customs and subsequently may delay your shipment delivery and incur additional shipping costs. To avoid all these, please be cautious in declaring your items accurately, for example, not to wrongly declare a prohibited or sensitive item as a normal item for shipping.
• For international shipments, shipping costs are calculated based on actual weight or dimensional weight, whichever is higher for the chargeable weight.

  

• For documents and fragile items, you are solely responsible for any loss or damage of the shipment.
• For fragile items, we will not remove its external packaging. You are responsible to make sure the packaging is sufficient to protect your fragile items with the Merchant. However, you may request to add extra protection on the external packaging.

Sensitive Items are goods that are prohibited in the origin or destination countries except under a specific license or permit from relevant authorities. For export and import customs clearance purposes, you must declare all items in a consolidated shipment. Do declare fragile items and accurate value of all items, even if it was provided at no charge (eg. sample or not for resale item).

Items listed below will only be accepted by Packnpost2u to ship provided always that all items in every parcel you chose to consolidate into a single shipment have been declared with detailed information when submitting your place order request. A special handling fee will be charged for sensitive items. Please contact us should you have any questions or concerns on sensitive items.

The list is served as a guideline and does not include all sensitive items of every country. It is ultimately your responsibility to know if your goods are okay to ship.

• Animal oils and fats
• Batik sarong
• Batteries and power banks
• Computer disc
• Corals, alive or dead
• Cosmetic and skincare products
• Dangerous goods and hazardous materials (including nail polish, batteries, aerosol spray like hair spray or perfume)
• Electronic items (not including electronic cigarettes)
• Equipment for brewing beer at home
• Health care products
• Imitation brands
• Imitation toy gun or pistols
• Liquid
• Monocycle and monoboard
• Pharmaceutical products
• Plant products
• Radio reception equipment, transmission equipment and coding equipment
• Rice and rice products
• Soil