Frequently Asked Questions

Register with us. Upon successful registration, we shall provide you a membership number (also known as suite number) and a Packnpost2u China address. You may start your online shopping at any China online stores and use your Packnpost2u China address as your delivery address.
No, registration with Packnpost2u is free of charge!
Your membership number is your suite number which forms part of the Packnpost2u China address. It is important to identify your parcel belongs to your account which is the suite number. When filling in your delivery address at the online shopping sites always provide the full address including your suite number. This is to minimise the risk of any unidentified parcels.
Consolidation Service is a value added service provided by Packnpost2u in which several parcels are combined and shipped as a single shipment to benefit from better shipping rate. For more details, please click here.
Certain items are prohibited by the federal, state or local governments of the origin or destination countries. You will find a list of prohibited items that will not be accepted by Packnpost2u, and a list of sensitive items with conditions to meet. Please contact us should you have any questions or concerns on your items.
Dimensional Weight, also known as Volumetric Weight, is a pricing technique for international air freight shipments which uses estimated weight that calculated by multiplying the length, width and height of a shipment and dividing by dimensional factor. The factor varies based on unit of measure and type of delivery.

A single parcel weighs more than 68kg is overweight and classified as Heavy Parcel. Parcel with dimensions more than 120cm x 80cm x 80cm (but less than 300cm x 150cm x 150cm) is oversized and classified as Large Parcel. Additional fees will be applicable for Heavy and Large Parcel. Special enquiry is required for Heavy and Large Parcels. Feel free to contact us.
Yes, the maximum size of a parcel is 300cm x 150cm x 150cm. Special enquiry is required for parcel with dimension more than the maximum size. Feel free to contact us.
Yes, by receiving your place order request to ship your items, you agree to authorise Packnpost2u to open your parcels to check its content. We reserve our rights to open your parcels should we have reason to suspect your items are illegal.
You are entitled to certain number of free storage days based on the class of membership you hold. Parcels stored past free storage period will incur storage fees.
Shipping costs will be charged after receiving your shipping order to consolidate up to maximum of ten parcels into a single shipment and its actual weight has been confirmed.
Yes, the shipping costs are subject to changes in shipper or courier company rates, changes in fuel surcharge imposed by the shipper or courier company and changes in currency exchange rates at any time.
You must declare if your parcels include fragile items. Please note that you are solely responsible for any loss or damage to the shipment for fragile items. You are responsible to ensure the packaging by your merchant is sufficient to protect your fragile items. We will not remove the external packaging. However, you may request to add extra protection on the external packaging.
We currently accept:
  • PayPal
  • Credit Cards
  • iPay88*   (*Coming soon!)
At PayPal payment gateway, if you do not see the option to pay by credit cards, refresh the page.
No, you don't have to. Upon payment made, PayPal might direct you to a page to create an account with PayPal. You may click "Not now" at the bottom of the page. This will bring you to the page where payment completed.
A notification email will be sent to you with an invoice number, use the invoice number to track your shipment here. It may take up to 3 days to update after your shipment released, if you are unable to track your shipment, please check again.